Shipping Policy

PLACING ORDERS:

Orders can be placed by any of the following methods: on our website, by phone, fax, email or mail. 

BUYING QUANTITY:

There is no minimum quantity for orders; we accept orders of all sizes and quantities. You can contact us by phone or email to receive special pricing for large and bulk orders.

PAYMENT OPTIONS:

We accept the following payment methods:
All major credit cards including American Express, MasterCard, Visa and Discover issued by US financial institutions.
Checks or money orders. However, orders will not ship until we are in receipt of payment.
Wire transfers. There is an additional $20 wire transfer fee charged by the banking institution. No refunds will be granted.
C.O.D. orders are subject to a $7.50 UPS service charge. A credit card must be provided so we are guaranteed that it is a legitimate purchase.
Credit Line - to apply for a net 30 call our office at 800-351-1061 for info.
Google Checkout (shipping fees may vary).
 

SHIPPING INFORMATION

UNITED STATES:

We ship via UPS and FedEx for most US shipments. Shipping & Handling rates vary per zip code in the US. Most orders are shipped within 24 hours from when you place your order using your selected shipping method. Some items need assembling and may require additional time to ship. You will be contacted within 24 hours in the event of a backordered item. We ship via the United States Postal Service for shipments to P.O. Boxes and APO/FPO addresses. Some shipments that contain small items may be shipped via the USPS.
Free Shipping Products:
FREE SHIPPING is product specific and eligible for free ground shipping within the Continental USA only. Any other items added to your cart will be subject to our standard shipping policy (listed below). To get free or discounted shipping on the rest of the order, the remaining products must subtotal to $150 and comply with our free shipping policy.
Free Shipping:
You are eligible for the FREE SHIPPING promotion if your order fits ALL of the qualifications listed below:
Your order subtotals to $150 or more
ALL items in your cart have must be free ship items*
Your order weighs less than 40 lbs.
Your order is paid in advance or have terms.
NOTE:

Free shipping refers to UPS Ground or FedEx ground only.
If you prefer an expedited delivery additional charges will apply.
Certain products are drop shipped directly from the manufacturer. Therefore, orders with multiple items may qualify for Discounted Shipping Only.
Free shipping is available only to the 48 contiguous states: (excludes Alaska, Hawaii, and all US Territories, APO/FPO and international countries.)
Purchase orders, CODs and credit lines are not eligible for free shipping since they are not prepaid.
All Freight Items are not returnable.
All returns sent that are damaged, not restock able or without authorization, customer will be responsible to return ship charges.
 
SHIPPING INSURANCE:

UPS automatically protects every shipment against loss or damage up to a value of US $100.00. By adding our shipping insurance option, you can request additional protection up to US$50,000.00 per package. We will not hold any responsibility for lost packages if you do not select this option and UPS loses or damages your package.
 
INTERNATIONAL SHOPPERS:

International shoppers are welcome to place orders on our site. Currently, the only payment methods available are Paypal and wire transfers. We do not accept credit cards that are issued by international financial institutions.
Shipping charges for international orders can be calculated on our website and you may select UPS or the US Postal Service as your shipping carrier. We strongly recommend UPS as it is more secure and provides a tracking number. UPS will charge additional taxes and duty fees upon delivery which you will be held responsible for. We will not take any responsibility for lost packages that are not insured or approved by our insurance and you will be responsible to place a new order. No refunds will be granted if your order gets lost and/or your insurance claim is denied.
If a claim needs to be filed, orders will not be resent until the claim has been approved. Although we aim to insure all international shipments, we cannot insure shipments to certain countries *. In the event that your package gets lost in transit, we will try our best to work it to your satisfaction. However, we will not take any responsibility for lost packages that are not insured or approved by our insurance and you will be responsible to place a new order. No refunds will be granted if your order gets lost and/or your insurance claim is denied.
Orders may take up to 7-10 business days to process. The customer is responsible for all tax, custom charges and wire transfer fees. If you refuse the package at customs or you fail to pick up your shipment from the post office and it is returned to us, you will not be refunded for shipping and you will be charged a 25% restocking fee. You may contact us at: 800-351-1061
*Those restricted countries are: Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina, Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Poland, Romania, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen, Yugoslavia
 
BACKORDERS:

Backordered items will ship separately as soon as the item becomes available. The backordered item will ship at no extra cost. 
 

RETURN POLICY

Please notify Direct Med Supplies within 24 hours of receiving your shipment if your order arrived damaged. Defective or damaged items may be repaired or exchanged at our discretion for the same or manufacturer's equivalent model only. Direct Med Supplies will send a UPS Call Tag to pick up the defective product. Upon receipt of the returned merchandise, we will inspect the item and send you a replacement. Refunds will not be issued for defective merchandise. Misuse or misapplication of items is beyond our control and will void any warranty, expressed or implied. If your product is malfunctioning you must contact us within 15 days of delivery. After this time Direct Med Supplies is no longer responsible, and the customer will need to contact the manufacturer directly.

RETURNS/EXCHANGES:

Within 15 days of receiving your order, you may return or exchange most items for a credit or refund less a 20% restocking fee.
To avoid the restocking fee: 
a - You may return the product for a store credit towards a future purchase of equal or greater value. Shipping charges do not qualify as a credit. This exception does not apply to items, read more below.
b - You may exchange the product for another of equal or greater value. You will be responsible for all shipping fees involved.
To exchange a product, please order the replacement product(s) and return the original(s) in unused condition. Once we receive the item you wish to exchange, we will ship out the replacement product.
To qualify for a refund, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories and must be suitable for immediate resale. Do not mark or deface original manufacturer containers in any manner. We are unable to accept returns if packaging is opened, not in its original condition, is damaged or returned more than 15 days after delivery.
Regrettably, we do not refund original shipping & handling charges unless an error occurred on our part when shipping your order. If your return is the result of our error Direct Med Supplies will cover the shipping charges for your returned product.
We do not accept returns subtotaling less than $30.
If we shipped your package and it was returned to us, your shipping charges will not be refunded and you will incur a 20% restocking fee.
If you return an item that was eligible for the free shipping promotion, you will incur the original shipping charge.
If any of the above conditions are not met, Direct Med Supplies reserves the right to refuse the return or exchange.
To return an item, complete our return authorization form. Once you are approved, we will give you an RMA # with instructions on how to return the item.
No returns of any type will be accepted without an RMA number..
Please allow 3-4 business days for processing your return once we receive it.
Please note that it may take up to 14 days to complete the entire return/refund process.
Absolutely No Returns will be accepted on the following items:
Custom made products, exam room flags, exam tables, and any product with a color choice selection. This also includes products that are ordered in very large quantities.)
Special order products
Please note that it may take up to 14 days to complete the entire return/refund process.
Certain items are drop shipped directly from our vendors and therefore some returns and exchanges will be subject to the vendors Return policy. This includes most products from: Graham Field, Medline and ADC of which restocking fees are as high as 25% on returns and exchanges.
Items received as gifts are for exchange only.

CANCELLING ORDERS:

Cancelled orders containing items that have been ordered in to our warehouse from the manufacturer or vendor or have already been shipped will be subject to our standard return policy. Cancelled orders that have not been shipped may also be subject to restocking fees.

CATALOGS & COUPONS

Be sure to check out our website as it is daily updated with new products. If you are looking for a specific item and cannot find it on our site, please contact us and we will do our best to help you find it. Some items not listed on our website can be specially ordered for you.
On occasion we send out promotional emails with discount coupons that you can apply to your next order with us. By creating a new account with us, you automatically receive a $5.00 discount coupon! Plus, all existing members receive $30.00 off their next purchases of $450.00 or more. We love rewarding our customers with discounts and rewards!
Thank you for choosing Direct Med Supplies! We are looking forward to serving you!